Refund & Return Policy
Fair and transparent refund policy
Last Updated: November 17, 2025
At Mehar Brothers, we are committed to delivering high-quality software solutions and ensuring customer satisfaction. This Refund & Return Policy outlines the terms and conditions for refunds and returns of our services and digital products.
1 General Refund Policy
Service-Based Refunds
Since we provide custom software development and digital services, refunds are handled on a case-by-case basis. We offer refunds in the following circumstances:
- Project cancellation before development begins (full refund)
- Failure to deliver agreed-upon deliverables within specified timeframe
- Significant deviation from project requirements without client approval
- Technical issues that cannot be resolved within 30 days
Our Commitment
We strive to deliver exceptional work and maintain clear communication throughout the project lifecycle. If you're not satisfied with our services, we will work with you to resolve any issues before considering a refund.
2 Refund Eligibility
To be eligible for a refund, the following conditions must be met:
Timely Request
Refund request made within 30 days of project completion
Valid Reason
Clear documentation of service failure or non-delivery
No Usage
Deliverables not used in production environment
Documentation
Proper documentation of issues and attempts to resolve
3 Refund Process
To request a refund, please follow these steps:
Contact Us
Send an email to info@meharbrothers.com with your refund request
Provide Details
Include project details, reason for refund, and supporting documentation
Review Process
We will review your request within 5-7 business days
Resolution
If approved, refund will be processed within 10-15 business days
4 Non-Refundable Items
The following items are generally not eligible for refunds:
- Services already completed and delivered as per contract
- Third-party software licenses or subscriptions
- Domain names and hosting services already purchased
- Consultation and advisory services already provided
- Custom development work that has been accepted by the client
- Services cancelled after 50% completion of the project
5 Partial Refunds
In certain circumstances, we may offer partial refunds based on:
Work Completed
Percentage of work completed vs. total project scope
Client Satisfaction
Quality of delivered work and client feedback
Project Timeline
Stage of project when cancellation occurs
Resource Allocation
Resources already invested in the project
6 Digital Products & Templates
For digital products, templates, and pre-built solutions:
- Refunds available within 7 days of purchase if not downloaded
- No refunds for downloaded digital products unless defective
- Technical support provided for 30 days after purchase
- Updates and bug fixes included for 6 months
7 Dispute Resolution
If you disagree with our refund decision, we offer the following resolution process:
Direct Discussion
Schedule a call to discuss the matter with our management team
Mediation
Third-party mediation if direct discussion doesn't resolve the issue
Legal Action
As a last resort, legal proceedings under Pakistani law
8 Refund Timeline
Once a refund is approved, processing times are as follows:
Bank Transfer
10-15 business days
Credit Card
5-10 business days
PayPal
3-5 business days
Other Methods
7-14 business days
9 Contact Us for Refunds
To request a refund or discuss any concerns about our services, please contact us:
Haram City Gondlanwala Road
Near Ali Pur Chowk
We will respond to your refund request within 48 hours.
10 Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.